Courses
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Customer Service
Complaint Handling Mastery: Building Trust Through Service
KES900
Complaints are often seen as problems, but in reality, they are powerful opportunities to bu...
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Customer Service
Frontline Staff Empowerment
KES1,300
Welcome to Frontline Staff Empowerment, an interactive eLearning course designed to help cus...
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Management
💼 RealPlay Module: Service Under Pressure – Conflict Management and De-escalation for Team Leads
KES300
A micro scenario-based module for customer service team leads to educate and equip them with...
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RealPlay : Customer Service
💼 RealPlay Module: Empathy in Customer Interactions
KES300
A micro scenario-based module for customer service professionals to educate and equip them w...
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RealPlay : Customer Service
💼 RealPlay Module: Active Listening in Service Calls
KES300
A micro scenario-based module for customer service professionals to educate and equip them w...
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RealPlay : Customer Service
💼 RealPlay Module: Handling Difficult Customers
KES300
A micro scenario-based module for customer service professionals to educate and equip them w...
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Management
💼 RealPlay Module: Command Performance – Leading High-Impact Customer Service Teams
KES300
A micro scenario-based module for customer service team leads to educate and equip them with...
RealPlay : Customer Service
💼 RealPlay Module: De-escalating Angry Clients
KES300
A Micro scenario-based module for customer service professionals on De-escalation