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Frontline Staff Empowerment
Welcome to Frontline Staff Empowerment, an interactive eLearning course designed to help customer-facing employees build confid...
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💼 RealPlay Module: Service Under Pressure – Conflict Management and De-escalation for Team Leads
A micro scenario-based module for customer service team leads to educate and equip them with practical skills
💼 RealPlay Module: Empathy in Customer Interactions
A micro scenario-based module for customer service professionals to educate and equip them with practical skills
💼 RealPlay Module: Active Listening in Service Calls
A micro scenario-based module for customer service professionals to educate and equip them with practical skills
💼 RealPlay Module: Handling Difficult Customers
A micro scenario-based module for customer service professionals to educate and equip them with practical skills
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