Curriculum
Course:
Complaint Handling Mastery: Building Tru...
Login
Curriculum
Complaint Handling Mastery: Building Trust Through Service
Complaint Handling Mastery: Building Trust Through Service
0/7
Complaint handling course Preview
1 Min
Preview
1. Introduction to Complaint Handling Mastery
5 Min
2. Listening and Apologizing – The First Steps of Complaint Resolution
5 Min
3. Asking Questions and Seeking Understanding – Gaining Control in Complaint Conversations
5 Min
4. Exploring Solutions, Delivering Outcomes, and Closing the Loop
5 Min
Course Assignment: Applying the LaQuest Framework
Assignment
Complaint Handling Mastery: Building Trust Through Service - Final Assessment
20 questions
Video lesson
Complaint handling course Preview
Sign In
The password must have a minimum of 8 characters of numbers and letters, contain at least 1 capital letter
Remember me
Sign In
Sign Up
Restore password
Send reset link
Password reset link sent
to your email
Close
Confirmation link sent
Please follow the instructions sent to your email address
Close
Your application is sent
We'll send you an email as soon as your application is approved.
Go to Profile
No account?
Sign Up
Sign In
Lost Password?
Buy books and stock-up on knowledge
Dismiss
Let's Chat