1. Understanding the Frontline Role

Understanding the Frontline Role - Quiz

2. Decision-Making at the Frontline

Decision-Making at the Frontline - Quiz

3. Communication Skills for Empowerment

Communication Skills for Empowerment - Quiz

4. Problem Solving and Initiative

Problem Solving and Initiative - Quiz

5. Ownership and Accountability

Ownership and Accountability - Quiz

6. Empowerment Boundaries and Risk Awareness

Empowerment Boundaries and Risk Awareness - Quiz

7. Confidence and Morale Building

Confidence and Morale Building - Quiz

8. Tools and Technology for Empowered Service

Tools and Technology for Empowered Service - Assignment

Tools and Technology for Empowered Service - Quiz

Final Assessment - Frontline Staff Empowerment